Thank you for shopping at A Gateway to India. We want you to be completely satisfied with your purchase. Please read our policy regarding returns, refunds, and store credits below.
1. Defective or Faulty Goods
If you purchase an item that is defective, damaged, or unfit for purpose, you are entitled to a full refund.
- Timeframe: You must notify us and return the faulty item within 30 days of the purchase date.
- Refund Method: Refunds for defective items will be issued directly to your original payment method.
- Proof of Purchase: Please provide your receipt, invoice, or proof of transaction to process the return.
2. Change of Mind & Non-Defective Returns
If you change your mind, buy the wrong size, or no longer want an item, we are happy for you to exchange it for an item of the same value or for a credit note. We do not offer cash or card refunds for non-defective goods.
- Timeframe: Items must be returned within 14 days of purchase.
- Condition: Returned items must be unused, unworn, unwashed, and in their original packaging with any original tags attached.
- Credit Notes: Credit notes are valid for 6 months from the date of issue and can be used on any future purchase in-store.
3. Exclusions
For hygiene and safety reasons, the following items cannot be returned unless they are inherently defective:
- Pierced earrings and body jewellery
- Opened cosmetics
- Perishable goods or custom-made items
4. How to Return Your Item
To complete your return, please bring the item and your receipt to our shop. If you have any questions about this policy, please contact us on 07973 414994.